Support
Need help with an Audosm product, order, download, account, or tool?
Find help for software installation, sample packs, downloads, payments, orders, account access, and Audosm's browser-based tools below.
Software
Simple VST3 installation
All Audosm software is provided as VST3 plugins and supports Windows and macOS. Installation is straightforward.
Windows
- Download your Audosm software.
- Extract the downloaded file if necessary.
- Copy the VST3 plugin into your computer's VST3 directory.
- Open your DAW and rescan your plugins if necessary.
macOS
- Download your Audosm software.
- Extract the downloaded file if necessary.
- Place the VST3 plugin in the appropriate VST3 directory.
- Open your DAW and rescan your plugins if necessary.
Audosm software uses the modern VST3 format, keeping installation simple and compatible with supported Windows and macOS systems.
License activation
Your software purchase includes the required license/serial key. Use the provided license key to activate your software.
If your license key is not working, your software is not activating, or you experience an installation issue, contact us at:
support@audosm.comSample packs & loops
Your purchased sample packs and loops are delivered digitally. After your payment is successfully completed, you will receive access to your download link.
Sample packs and loops do not require a separate software installation.
If you experience any issue with:
- Download access
- A download link
- A ZIP file
- Missing files
- A corrupted download
- Accessing a purchased product
contact us at:
support@audosm.comOur support team will help you resolve the issue.
Orders & payments
Payment failed
If your payment does not complete successfully, you can try the payment again.
If money was deducted from your account but the payment did not complete successfully or the purchased product was not delivered, contact us at:
support@audosm.comPlease include your payment or order details so we can investigate the issue.
Payment completed, but order isn't showing
If your payment was completed but your order or product access is not showing, contact us at:
support@audosm.comPlease provide your order ID and the email address used during checkout.
Order, invoice & payment questions
For questions related to your order, invoice, payment, or purchased products, contact:
support@audosm.comFree Audosm tools
Audosm's browser-based tools are available directly on the website. Tools such as:
and other Audosm tools can be used directly through the website. These tools do not require a separate product download or delivery to your email.
If you experience a technical problem while using an Audosm tool, contact:
support@audosm.comFeature requests
Have an idea for a feature you'd like to see in an Audosm tool? We continue improving our tools based on user requirements and feedback.
If you would like to request a feature, send your request to:
support@audosm.comPlease describe the feature and explain how you would like it to work.
Account & login
Having trouble with your Audosm account? Contact us if you experience problems with:
- Signing in
- Google Sign-In
- Email/password login
- Account access
- Password recovery
- Other account-related issues
For account-related support, contact:
support@audosm.comPlease provide the email address associated with your Audosm account so we can help you more quickly.
Still need help?
If you couldn't find the answer to your issue above, don't worry.
For any problem related to Audosm software, sample packs, loops, downloads, orders, payments, licenses, accounts, or browser-based tools, you can contact our support team directly:
support@audosm.comOur support team will review your request and help you resolve the issue. We aim to respond to support requests within 24 hours.
Your request is ready
Request delivery isn't connected to this form yet, so nothing has been sent. Email the same details to support@audosm.com and we'll respond within 24 hours.