Refund Policy

SECTION 01Digital products are non-refundable

Due to the digital nature of Audosm products, we generally do not offer refunds, returns, or exchanges after a purchase has been completed, subject to applicable law.

This applies particularly to:

• Sample packs
• Loops
• One-shots
• Vocals
• Digital sound libraries
• Downloadable audio products
• Software and plugins
• Other downloadable digital products

Once a digital product has been purchased and made available for download, it cannot be physically returned. For this reason, all purchases are considered final.

SECTION 02Please preview before purchasing

Audosm provides product information and previews to help customers make an informed decision before purchasing.

Depending on the product, the website may provide:

• Audio demos
• Product preview videos
• Product descriptions
• Product specifications
• Product artwork
• Information about included content
• Other available product details

We strongly encourage you to review the available previews and product information before completing your purchase.

If you are unsure whether a product is suitable for your production style, please take the time to review the available material before purchasing. This helps ensure that the product meets your expectations before you place the order.

SECTION 03Change of mind

Because digital products cannot be returned once delivered, refunds are generally not available for a change of mind.

This includes situations where:

• You purchased the product and later decided you do not need it.
• You purchased the wrong product.
• The product does not fit your personal production style.
• You expected the product to contain different sounds.
• You purchased the product without reviewing the available previews.
• You no longer want the product after purchasing it.

Please review the product page and available previews carefully before purchasing.

SECTION 04Duplicate purchases

Please take care when completing your purchase.

If the same digital product is accidentally purchased more than once, contact Audosm Support with the relevant order information.

Audosm may review genuine duplicate-payment situations individually. Any resolution in such circumstances is handled at Audosm's discretion and does not create a general entitlement to refunds.

SECTION 05Payment completed but product not received

If your payment was successfully completed but you did not receive access to the product or the expected download, please contact Audosm Support.

This is considered a delivery or technical issue rather than a standard change-of-mind refund request.

Please provide:

• Your name
• Email address used during the purchase
• Order ID, if available
• Product name
• Relevant payment information or transaction reference, if available

Audosm will investigate the issue and, where appropriate, help you receive access to the product you purchased.

SECTION 06Damaged, incomplete, or corrupted download

If a purchased download appears to be corrupted, incomplete, inaccessible, or otherwise does not function as expected because of a technical problem with the supplied product, please contact Audosm Support before requesting a refund.

We will first attempt to resolve the issue by:

• Providing a new download link
• Providing the correct files
• Replacing a corrupted download
• Resolving an access problem
• Investigating the order
• Providing another appropriate technical solution

The goal is to make sure you receive the digital product you purchased.

SECTION 07Software and plugin purchases

Software and plugins are digital products and are generally non-refundable after purchase, subject to applicable law.

Before purchasing software, please review the available product information, supported operating systems, supported plugin formats, product demonstrations, and other available information.

If you experience a genuine technical problem with an Audosm software product, please contact Support.

Technical assistance does not automatically create a right to a refund, but Audosm may investigate genuine product or delivery issues and determine an appropriate resolution.

SECTION 08Unauthorized or fraudulent transactions

If you believe a transaction was made without your authorization, contact Audosm as soon as possible with the relevant transaction details.

Audosm may investigate the transaction and may request information reasonably necessary to verify the purchase.

SECTION 09Refund requests

Although standard refunds are not available for digital purchases, customers who believe there is a genuine technical, delivery, duplicate-payment, or transaction-related issue should contact Audosm Support.

Each situation may be reviewed based on the circumstances and available order information.

Please include your order ID whenever possible so that the issue can be investigated more quickly.

SECTION 10What is not considered a refundable issue

The following generally do not qualify for a refund:

• Change of mind
• Personal preference
• Not liking the sounds after purchase
• Purchasing the wrong product
• Not reviewing the product previews before purchase
• Not using the product after purchase
• Purchasing a product that does not fit your workflow
• Expecting different content from what was shown or described
• Deciding that the product is no longer needed

Customers are encouraged to review all available product information before purchasing.

SECTION 11Audosm's approach to customer support

While digital purchases are generally final, Audosm wants customers to receive what they paid for.

If something goes wrong with a payment, download, delivery, account, or product access, please contact Support. We will review the issue and help resolve genuine technical or delivery problems where possible.

We aim to respond within 24 hours.

SECTION 12Policy changes

Audosm may update this Refund Policy when its products, services, payment systems, or business practices change.

The latest version of this policy will be published on this page.

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