Privacy Policy
Audosm is a software and digital audio company creating software, production tools, samples, and digital audio resources for producers, audio engineers, sound designers, and other creators working with audio.
Audosm operates from India and provides its website, digital products, tools, accounts, purchases, downloads, and related services to users worldwide. This policy explains what information Audosm collects, how it is used, how it is protected, when it may be processed by service providers, and the choices and rights available to users.
SECTION 01Information this policy covers
This Privacy Policy applies to information processed through:
- The Audosm website
- Audosm user accounts
- Google Sign-In and email/password authentication
- Software and digital products
- Production tools
- Sample packs and other digital audio resources
- Orders and purchases
- Digital product downloads
- Customer support and contact forms
- Product and account-related communications
- Cookies and necessary browser storage
It applies whether a visitor is simply browsing Audosm or is using an account, purchasing a product, or using one of Audosm's browser-based tools.
SECTION 02Information we collect
Account information
When you create an Audosm account, we may collect:
- Your name
- Your email address
- Account authentication information necessary to provide access to your account
Audosm currently does not require a profile picture as part of account creation.
Users may register using email/password authentication or Google Sign-In.
Purchase and order information
When you purchase a product from Audosm, we may maintain information necessary to manage the transaction and provide the purchased product, including:
- Product purchased
- Order information
- Transaction status
- Purchase date
- Download entitlement or download information
- Invoice or receipt information
- Billing information where required for a transaction
Payment details required to complete a transaction are processed through the payment provider used by Audosm.
Support and contact information
If you contact Audosm through a contact or support form, email, or another support channel, we may process the information you provide, including your name, email address, message, and information necessary to respond to your request.
Information from browser-based audio tools
Audosm provides browser-based audio-production and analysis tools.
When a user uploads an audio file to an Audosm browser-based tool, the audio is processed locally within the user's browser where the tool is designed for local processing.
Audosm does not upload or store those audio files on its servers for processing, training, or model development.
The uploaded audio remains within the user's browser-based processing environment and is not intentionally transmitted to Audosm's servers as part of the tool's normal operation.
SECTION 03Information we do not intentionally collect
Audosm does not intentionally request or collect information that is not required for its services.
Based on the current website implementation, Audosm does not intentionally request:
- Precise location information
- GPS information
- Profile photographs
- Phone numbers
- Audio files for server-side storage
- Audio recordings for AI training or model training
If the website's functionality changes in the future, this Privacy Policy may be updated accordingly.
SECTION 04How we use information
Audosm may use information to:
- Create and manage user accounts
- Authenticate users
- Process purchases
- Maintain order history
- Provide purchased downloads
- Provide invoices and receipts
- Manage digital product access and licensing
- Respond to customer support requests
- Send account-related communications
- Send order, payment, cancellation, and download notifications
- Send license-related information
- Maintain website security and functionality
- Manage cookie and consent preferences
- Communicate important product or service updates
- Prevent misuse, fraud, or unauthorized activity
- Comply with applicable legal obligations
Audosm does not use uploaded audio from its browser-based tools for model training or AI training.
SECTION 05Payments
Audosm uses Razorpay as its payment service provider.
Payment processing may require information such as transaction, billing, and payment-related information to be processed by Razorpay and the financial/payment institutions involved in completing the transaction.
Audosm does not need to store complete payment-card credentials merely to maintain a customer's Audosm account or order history.
Payment processing is subject to Razorpay's own privacy practices and applicable requirements.
SECTION 06Authentication, database and service providers
Audosm uses third-party technology providers to operate parts of its website and account infrastructure.
These providers may process information on Audosm's behalf where necessary to provide the relevant service.
Audosm uses:
- Supabase for backend/database and authentication infrastructure
- Google for Google Sign-In authentication
- Razorpay for payment processing
Audosm does not sell user personal information to unrelated third parties.
Information is shared with service providers only where reasonably necessary to provide, secure, maintain, or operate the relevant Audosm service, or where required by law.
SECTION 07Cookies and browser storage
Audosm uses cookies and browser storage where necessary to provide website functionality.
Necessary storage may be used for purposes such as:
- Authentication/session functionality
- Cart functionality
- Security
- Essential website preferences
- Remembering cookie-consent preferences
Audosm may also provide controls for optional analytics or marketing technologies.
Optional categories remain disabled unless the relevant service is actually configured and the user provides the required consent.
Audosm does not add analytics or advertising services merely because the consent interface contains those categories.
For more information, users can view the separate Cookie Policy.
SECTION 08Emails and communications
Audosm may send service-related communications such as:
- Account verification
- Login/security notifications
- Password-reset or account-recovery messages
- Order confirmations
- Payment confirmations
- Payment cancellation notifications
- Download information
- License information
- Important product or service updates
- Customer support responses
Audosm may introduce promotional emails or newsletters in the future. Where applicable, users will be provided with appropriate choices regarding promotional communications.
SECTION 09Browser-based audio processing
Audosm's browser-based audio tools are designed around local browser processing.
Audio uploaded into tools such as audio analysis, mix analysis, reference comparison, spectrum analysis, and similar browser-based tools is processed locally where the tool is designed for local processing.
Audosm does not intentionally upload these audio files to its server for storage, AI training, or model development.
This means the audio processing performed by these tools is fundamentally different from a service where a user's audio is uploaded to a remote server for analysis.
SECTION 10Data sharing
Audosm does not sell personal information.
Audosm may process or disclose information to service providers when necessary to operate the website and provide requested services, including authentication, database infrastructure, payment processing, security, communications, and related technical functions.
Information may also be disclosed when required by applicable law, legal process, court order, regulatory requirement, or when reasonably necessary to protect the rights, security, and integrity of Audosm, its users, or its services.
SECTION 11Data retention
Audosm retains personal information only for as long as reasonably necessary for the purposes for which it was collected, including account management, purchases, customer support, security, legal obligations, dispute resolution, and legitimate business records.
When information is no longer required for these purposes, Audosm may delete or anonymize it, subject to applicable legal or operational requirements.
SECTION 12Account deletion
Users may request deletion of their Audosm account at any time.
To request account deletion, contact:
support@audosm.comAudosm will process the request in accordance with applicable requirements.
Certain information may need to be retained where necessary for legal, accounting, transaction, security, fraud-prevention, or dispute-resolution purposes.
Deleting an account does not necessarily erase transaction records that Audosm is legally or reasonably required to retain.
SECTION 13Data security
Audosm takes reasonable measures to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.
These measures may include appropriate access controls, authentication protections, secure infrastructure, and other technical and organizational safeguards appropriate to the nature of the information.
However, no internet-based service can guarantee absolute security.
SECTION 14International users
Audosm is operated from India and is available to users worldwide.
Depending on the services used and the technology providers involved, personal information may be processed in countries other than the user's country of residence.
Audosm takes reasonable steps to use appropriate service providers and safeguards when processing personal information and will handle such information in accordance with applicable privacy and data-protection requirements.
SECTION 15User privacy rights
Depending on the user's location and the laws applicable to their situation, users may have rights relating to their personal information, which can include rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Withdraw consent where processing is based on consent
- Request information about how personal information is processed
- Raise a privacy-related concern or complaint
The exact rights available to a particular user depend on applicable law.
SECTION 16Children's privacy
Audosm does not knowingly request unnecessary personal information from children.
If applicable law requires parental or guardian consent for the processing of a minor's personal information, Audosm will follow the requirements applicable to that situation.
If you believe that personal information belonging to a child has been provided to Audosm inappropriately, contact us using the privacy contact information below.
SECTION 17Changes to this Privacy Policy
Audosm may update this Privacy Policy when its services, technology, data practices, or legal requirements change.
When changes are made, the updated version will be published on this page with a revised Last Updated date.
Users are encouraged to review this Privacy Policy periodically.
SECTION 18Contact us
For privacy-related questions, requests, or concerns:
privacy@audosm.comFor account deletion requests:
support@audosm.com