Frequently asked questions

No. You do not need an Audosm account to purchase a product.

You can simply select a product, add it to your cart, proceed to our secure checkout, enter the required information, and complete your payment.

After the purchase, your product download information will be sent to the email address used during checkout.

If you create an Audosm account later using the same email address, your eligible previous purchases can also appear in your account.

Yes. Audosm allows customers to purchase digital products directly without creating an account first.

You can add the product to your cart, complete the secure checkout, and receive your purchase information by email.

Creating an account is optional, but an account provides a more convenient way to access your purchase history and available downloads.

After a successful purchase, Audosm sends the relevant product information and download link to the email address used during checkout.

For sample packs, the download contains the purchased digital audio files, normally provided as a ZIP file.

For software, the purchase includes the software download and the license/activation information required to activate the product.

Please check your inbox and spam/junk folder if you do not immediately see the email. If you still cannot find your purchase email, visit the Support page.

The initial download link sent to your email is available for 24 hours.

We recommend downloading the product during this period and keeping a secure backup of your downloaded ZIP or software files.

For long-term access to your purchased downloads, create an Audosm account using the same email address used for your purchase. Your eligible purchase history and downloads can then be accessed through your account.

You can create an Audosm account after making a purchase.

If you register using the same email address that was used for your previous purchase, Audosm can associate the eligible purchase with your account.

This allows you to access your previous purchase information and available downloads from your account.

If your previous purchase does not appear, please contact Support.

Audosm supports a wide range of payment methods through its payment infrastructure. Depending on your location and checkout availability, this may include:

• Visa
• Mastercard
• American Express
• PayPal
• UPI
• Google Pay
• PhonePe
• Paytm
• BHIM
• International cards
• Other available payment methods shown at checkout

Available payment methods may vary depending on your country, currency, and payment provider. The checkout page will show the payment methods currently available to you.

The product price displayed on the website is the product's listed price.

Applicable taxes or GST may be calculated and added during checkout where required.

The final amount payable will be clearly shown before you complete your purchase.

Yes. Audosm samples are royalty-free when they are legitimately purchased and used according to the Audosm License.

After a legitimate purchase, you can use the licensed samples in your own music and commercial projects without owing royalties simply because your music becomes successful.

For the complete rules regarding sample usage, redistribution, licensing, and unauthorized use, please visit the License.

Yes. With a legitimate purchase and valid license, Audosm samples can be used in commercial music and other permitted creative projects.

You may use them in releases distributed through platforms such as:

• YouTube
• Spotify
• Streaming platforms
• Beat stores
• Films
• Games
• Advertisements
• Commercial productions
• Other music releases

You may also edit, process, stretch, chop, arrange, and otherwise modify the samples as part of your own creative work. The original sample files themselves cannot be redistributed or sold.

For the complete licensing rules, visit the License.

No. Your license allows you to use the samples as part of your own creative work, but it does not allow you to redistribute the original sample files.

You may not:

• Resell the original samples
• Share the original samples with friends
• Upload the samples to another website
• Upload them to another sample library
• Distribute the original files
• Give the original sample files to another producer

For complete licensing restrictions, please visit the License.

Yes. Audosm software is designed to support:

• Windows
• macOS

The supported system requirements for a particular software product will be provided on its product page.

Audosm software uses the VST3 plugin format.

Yes. Audosm software requires a valid license/activation key.

The license information is provided to the email address used during purchase.

There is no unrestricted trial mode unless a particular Audosm product specifically states otherwise. Without valid activation, the software remains locked.

One Audosm software license can be active on a maximum of three systems simultaneously.

If you want to move your license to another computer, deactivate it from the previous computer first and then activate it on the new system.

If a computer becomes unusable, is reset, or is no longer available, the license may become inactive on that system once the relevant activation is removed or the system is reset.

For complete software licensing rules, visit the License.

Audosm plans to provide software updates when possible.

Updates may include improvements, fixes, refinements, and other changes to supported products.

Where applicable, customers may receive update information through the email address associated with their purchase or account.

The availability and frequency of updates may vary by product.

No. Audosm's browser-based audio tools are available without requiring an Audosm account.

The tools are designed to be freely accessible through a compatible web browser.

No. Audosm's browser-based audio analysis tools process uploaded audio locally on your device.

Your audio files are not sent to an Audosm server for processing by these tools. Your audio remains on your device while you use the browser-based analysis functionality.

For more information about privacy and data handling, visit the Privacy Policy.

Yes. The browser-based tools can be accessed through compatible mobile and desktop web browsers.

There is currently no separate Audosm mobile application required to use these tools.

For the best experience with more advanced audio-analysis features, a desktop or laptop may be more suitable depending on the tool.

If your payment was successfully completed but you did not receive your product or download information, please contact support@audosm.com.

Please provide your purchase email address and order/transaction information if available.

Audosm Support can investigate the payment and delivery status and help resolve the issue. For more assistance, visit Support.

Audosm digital products are generally non-refundable after purchase because they are digitally delivered products that can be previewed before purchase.

We encourage customers to listen to available demos, watch product preview videos, review the product description, and make sure the product is suitable before purchasing.

If there is a genuine payment, delivery, access, or technical issue, please contact Support so the issue can be investigated.

For the complete refund rules, visit the Refund Policy.

For product, download, payment, software installation, license, sample-pack, account, login, or technical issues, please visit the Audosm Support page.

Support email: support@audosm.com

Audosm aims to respond to support requests within 24 hours.

For general inquiries, business inquiries, collaborations, partnerships, or other non-support matters, please use the Contact page.